Question 1

How long does setup take?

Accepted Answer

About five minutes. You scan a QR code to link your WhatsApp, choose your type of business, create your account, add your website or a few answers, and go live.

Question 2

Do I need technical skills?

Accepted Answer

No. Everything is done in the browser with a few taps. There are no flows or scripts to build.

Question 3

Is there a free trial?

Accepted Answer

Yes. 14 days with 300 AI replies, and no card is needed to start.

Question 4

What do I need to get started?

Accepted Answer

Your business WhatsApp number on your phone, and ideally your website, price list or a few minutes to answer some questions about your business.

Question 5

Do I need WhatsApp Business or a new number?

Accepted Answer

No. It links to the WhatsApp or WhatsApp Business number you already use, the same way WhatsApp Web does. Customers keep messaging the number they know.

Question 6

Will my phone need to stay online?

Accepted Answer

Your number is linked as a device, like WhatsApp Web. WhatsApp keeps linked devices working while your phone is offline for a while, but your phone should connect to the internet regularly.

Question 7

Will it reply to my family and friends?

Accepted Answer

Not by default. Anyone saved in your phone's contacts is left to you, and you can change that setting any time.

Question 8

Can I still use WhatsApp on my phone normally?

Accepted Answer

Yes. Reply to anyone as usual. When you reply to a customer yourself, the AI steps back from that chat for 12 hours.

Question 9

Can I move to the official WhatsApp Business API later?

Accepted Answer

Yes. Businesses that grow into high volumes can move to Meta's official WhatsApp Cloud API from the dashboard.

Question 10

Which languages does it speak?

Accepted Answer

English, Urdu script and Roman Urdu. It replies in the same language and script the customer used.

Question 11

Does it understand voice notes?

Accepted Answer

Yes. Voice notes in Urdu and English are transcribed and answered in writing within seconds. If a note is unclear, it asks the customer to type.

Question 12

Can it make up prices or policies?

Accepted Answer

No. Prices, stock and policies come only from your catalog and what you've taught it. If it doesn't know, it tells the customer you'll reply and alerts you.

Question 13

How does it learn about my business?

Accepted Answer

From your website, uploaded files like PDFs and price lists, your answers to a few questions, and corrections you make in the test chat. Questions it couldn't answer are listed so you can teach it.

Question 14

Can I test it before customers see it?

Accepted Answer

Yes. The built-in test chat runs the real AI without sending anything on WhatsApp.

Question 15

Can it take orders with cash on delivery?

Accepted Answer

Yes. It confirms items, total and address with the customer, waits for a yes, and places the order in your dashboard.

Question 16

Can I approve orders before they're confirmed?

Accepted Answer

Yes. Turn on approval and every order waits for your OK before the customer gets a confirmation.

Question 17

Does it work with Shopify or WooCommerce?

Accepted Answer

Yes. Your products can be imported from your store, and with the store connected it can check order status and tracking for customers.

Question 18

Can it book appointments?

Accepted Answer

Yes. It offers only genuinely free slots, books them, sends reminders, and handles reschedules and cancellations by chat.

Question 19

What counts as an AI reply?

Accepted Answer

Each message the AI sends to a customer. Your own replies, and messages sent to you, are never counted.

Question 20

What happens after the free trial?

Accepted Answer

Choose a plan to keep your AI replying. If you don't, it pauses. Chats keep arriving in your inbox, and nothing is deleted.

Question 21

What if I reach my monthly AI reply limit?

Accepted Answer

New chats go to your inbox for your team to answer, so no customer is ignored. You can upgrade at any time.

Question 22

Who can see my customers' chats?

Accepted Answer

Only people on your team that you invite. Every business's data is kept separate from every other business at the database level.

Question 23

Can I export or delete my data?

Accepted Answer

Yes. Owners can export their business data and delete it permanently from Settings.

Question 24

Do you send messages to my customers without my permission?

Accepted Answer

No. The AI replies to customers who message you, and broadcasts only go out when you send them.

Questions, answered.

Getting started

WhatsApp & your number

How the AI works

Orders & bookings

Pricing & billing

Privacy & security

Your next customer is typing.

Questions, answered.Questions, answered.