Privacy policy

Who this policy covers

It covers two groups of people: business owners and their team members who use KarobarAi (“you”), and the customers who message those businesses on WhatsApp (“customers”).

For customer conversations, the business decides how they are used; we process them on the business's behalf to provide the service.

What we collect

To run the service, we handle:

• Account details: your name, email address, WhatsApp number and business details.
• Business content you provide: your website address, products, prices, files and answers you teach the AI.
• Conversations: messages, voice notes and their transcripts between the business and its customers, and the customer's WhatsApp number and display name.
• Orders, bookings, leads and notes created through the service.
• Technical information: basic logs needed to keep the service secure and working, such as request times and error reports.
• Messages you send us through our contact form.

How we use it

We use this information only to provide and improve the service for you:

• To reply to customers on your behalf, take orders and bookings, and alert you when a chat needs you.
• To transcribe voice notes so they can be answered and read in your inbox.
• To keep the service secure, prevent abuse and fix problems.
• To contact you about your account, and to reply to messages you send us.

AI processing

To write replies and transcribe voice notes, the relevant message content is sent to the AI providers we use to generate the response. We only send what is needed to answer the conversation, and we do not use your customers' conversations to advertise to anyone.

Who can see your data

Only the people on your team that you invite can see your business's conversations and records. Each business's data is kept separate from every other business at the database level. We do not sell your data or your customers' data.

We use trusted service providers to host the service, store data and run AI models. They process data only on our instructions to provide the service.

How long we keep it

We keep your data while your account is active. You can export your business's data, or delete it permanently, at any time from Settings. Deletion removes your business's conversations, contacts, orders and knowledge from our systems.

Security

We protect data with encryption for stored credentials, secure sessions, per-business data separation and access controls. You can read more on our security page.

Your choices

You can update your details, export or delete your business's data, and close your account. Customers who reply STOP to a business are removed from that business's broadcasts and follow-ups. If you have a request about your information, contact us and we will help.

Changes to this policy

If we make meaningful changes, we'll update the date above and let account owners know.